Answers to frequently asked questions about how COVID-19 (novel coronavirus) may affect UCLA Registrar’s office topics.

Updated October 26, 2020

Student Services

  • Can I access student services on campus?

    In compliance with ongoing, official stay-at-home orders, only essential services remain open on the UCLA campus. However, most student services are available online; or by contacting offices and departments by e-mail, or through the MyUCLA Message Center (log-in required). Students should consult individual office and department websites for information about available services and business hours.

    Registrar’s Office student services are available through e-mail, Message Center, and Zoom virtual sessions. See the Contacts/Hours web page for details.

  • Can I order an official paper transcript?

    Yes, official paper transcripts are available. Registrar staff has limited access to printing systems, so processing time is two weeks (plus delivery time).

  • When will I get my diploma?

    Depending on the degree-award term, some diplomas may take longer to arrive. See the Diploma Release web page for updates. Replacement diplomas sent through USPS first-class mail are not delayed. Other replacement delivery methods may take from three to five weeks; see the Replacement Diploma web page for updates.

Classes and Instruction

  • What is the first day of instruction?

    Fall quarter 2020 instruction began Thursday, October 1, 2020. Winter quarter 2021 instruction begins Monday, January 4, 2021. See the Term Calendar for all important dates.

  • When does winter quarter enrollment begin?

    Enrollment appointments for continuing undergraduate students, and all graduate students, begins November 9. Enrollment appointment times are posted to MyUCLA on October 26.

  • How are classes being offered during 2020-21?

    Fall 2020 and winter 2021 classes are offered three ways: remote, on-site, and hybrid.

  • What is a remote class?

    A remote class meets online, using applications like Zoom and other instructor-identified tools. Remote classes display Online as the meeting location.

    Online Defined (as used in the Schedule of Classes)
    • Online  Classes are held at scheduled times, with faculty delivering course content using remote communication tools, and students in attendance using those tools.
    • Online - Recorded  Classes are held at scheduled times, with faculty delivering course content using remote communication tools, and students in attendance using those tools. Faculty record and make available those scheduled activities for subsequent use by students. However, students should be aware that faculty may still request their participation during scheduled meeting times.
    • Online - Asynchronous  With the exception of office hours or review sections, there are no pre-scheduled sessions for these classes. Lectures and all class content are available online.
  • What is an on-site class?

    An on-site class is delivered in-person, with students and instructors physically present in a learning environment. The meeting location is displayed as a building and room. The meeting location will be displayed with a building and room. A list of approved fall on-site classes and list of approved winter on-site classes can be downloaded from the Registrar’s website.

  • What is a hybrid class?

    A hybrid class is a combination of on-site and remote sessions. Some parts of the class are delivered in-person, while other class parts are delivered online. The meeting location is displayed as Online and a building/room.

  • How many classes will be offered on-site or hybrid?

    Due to directives issued by the Los Angeles County Department of Public Health, on-site or hybrid class offering have been significantly curtailed. UCLA moved to remote-only instruction for fall, with the exception of a limited number of in-person or hybrid courses necessary to train students for essential workforce positions. A list of all classes to be offered in fall 2020 and winter 2021 is available through the Schedule of Classes and MyUCLA, identifying which classes will be conducted completely remotely, which will be offered on site, and which will be hybrid. If public health recommendations change, plans for in-person classes may change.

  • What safety protocols are in place for on-site classes?

    Recommended infection control procedures are in place on campus, consistent with guidance from the Los Angeles County Department of Public Health. These include physical distancing, de-densifying classrooms and other spaces, frequent cleaning of classrooms and facilities, and requiring face coverings while on campus.

  • What is the enrollment capacity for on-site and hybrid classes?

    Enrollment capacity of on-site or hybrid classes are based on Los Angeles County Department of Public Health protocols and may be subject to change. No exceptions will be made.

  • Will online class sizes be larger?

    Academic departments make enrollment decisions based on the availability of resources to support remote instruction.

  • If all classes are full, will more be added?

    Academic departments determine the number of offered classes, and schedule adjustments occur all the way through the first day of instruction.

  • What should I do if I want to change my study list?

    Manage (add/drop) fall classes as usual through MyUCLA, and follow established processes and deadlines.

  • I am on a wait list for a class. Will I be able to access learning materials in CCLE and attend Zoom sessions for this class?

    Yes, wait-listed classes on your study list have access to CCLE materials. You will be included in communications sent by instructors through the CCLE Announcements forum or the MyUCLA Email to Class feature. Wait lists are maintained through Friday of the second week of classes.

  • How does moving to an online-only format affect me as an international student or scholar?

    See the Dashew Center website for information to help ensure you can maintain student status. The center also has its own COVID-19 information web page.

  • What if I have problems with my laptop/device not being compatible for class?

    Submit a message using the MyUCLA Student Support COVID 19 Message Center topic.

  • What if I am having difficulty contacting my professor about issues related to online learning?

    Submit a message using the MyUCLA Student Support COVID 19 Message Center topic.

Registration and Fees

  • Is it possible to drop this quarter/semester and next quarter without a financial penalty?

    The University is not changing policies and procedures regarding declaring nonattendance or withdrawal. Students should review the following options:

    Fall Quarter 2020
    • Students who have not paid fees for fall quarter 2020 may declare nonattendance on MyUCLA (Academics tab). This will reverse fall quarter fees on the student’s BruinBill.
    • Students who have paid fees for fall quarter 2020, and it is the first day of instruction (October 1) or later, may withdraw.
    • Students who receive financial aid for the term may be billed for all or a portion of the aid received. Financial Aid and Scholarships notifies students of the amount of aid that must be returned.
    Winter Quarter 2021
    • Students who have not paid fees for winter quarter 2021 may declare nonattendance on MyUCLA (Academics tab). This will reverse fall quarter fees on the student’s BruinBill.
    • Students who have paid fees for winter quarter 2021, and it is before the first day of instruction (January 4), may cancel registration. This action will also cancel your UCSHIP for the quarter.
    • Students who have paid fees for winter quarter 2021, and it is the first day of instruction (January 4) or later, may withdraw.
    • Graduate students who do not intend to proceed with winter quarter at UCLA may file for a leave of absence in lieu of withdrawal.
    • Students who receive financial aid for the term may be billed for all or a portion of the aid received. Financial Aid and Scholarships notifies students of the amount of aid that must be returned.

    For detailed UCLA refund policy information, see the Registrar’s Refunds web page.

  • When is the winter quarter fee payment deadline?

    The deadline for online fee payment is December 20, 2020 at 5 p.m. Pacific standard time. A $50 late registration fee will be assessed for payments not received by January 7, 2021. Payment must be received by January 15, 2021 at 5 p.m. Pacific standard time to avoid having classes dropped for nonpayment.

  • Will there be a reduction in campus tuition and fees?

    There will be no changes to campus tuition and fees.

  • What about course materials fees?

    See the Course Materials Fees web page to view per-class charges. These fees are assessed based on class enrollment as of Friday of the fourth week of the quarter.

  • Are there late study list fees in fall quarter?

    Late fees for add, drop, grading basis change, registration, study list, and variable unit change are published in the Course and Study List Fees section of the Registrar’s website.

  • As an undergraduate student, what are the Passed/Not Passed (P/NP) options for fall quarter?

    Undergraduate students in good standing can take one class on a Passed/Not Passed (P/NP) basis.

    • The deadline to change class grading basis is Friday of week nine (December 4) on MyUCLA without a petition.
    • This deadline to change class grading basis does not override any requirements the College, schools, departments, or programs may have that require courses be taken for a letter grade to receive major/program credit. Letters and Science students should review the College Grading & Repeats web page. All students should check with their adviser or counselor before considering a change to the grading basis of courses in your program or major.
    • Certain types of financial aid require that a student be enrolled in a minimum number of units for letter grades. Consult with Financial Aid and Scholarships about your particular situation.
  • As a graduate student, can I enroll in more than one Satisfactory/Unsatisfactory (S/U) class in fall quarter?

    Check with your program. Graduate Council has temporarily delegated authority to departments, Interdepartmental Degree Programs (IDPs), and schools to allow graduate students in good academic standing to enroll in more than one course graded on a Satisfactory/Unsatisfactory (S/U) basis for fall quarter 2020. This includes courses within the degree program, with the stipulation that departments, IDPs, and schools must accept these courses towards fulfilling degree requirements if taken for an S/U grade.

  • I have specific questions about my re-enrollment and/or registration as it relates to this situation. Who can I contact?

    Submit a question using the MyUCLA Message Center Enrollment (General) topic.

  • When is the winter quarter student health insurance (UCSHIP) waiver deadline?

    The deadline to waive UCSHIP for winter quarter 2021 is December 20, 2020. Students can submit a waiver through the insurance section of the Ashe Center website.

Financial Aid

  • My enrolled units, housing, or financial situation may change. Will this affect my financial aid?

    Students receiving financial aid can find answers related to such changes on the Financial Aid and Scholarships website.

Residence for Tuition Purposes

  • How can a nonresident student establish California residence for the 2020-21 academic year if all classes in which they enroll are held online?

    UC has issued temporary guidance on establishing residence as follows:

    Physical Presence   Enrollment in 2020-21 classes that are delivered online serves as a replacement for physical presence if both of the following conditions are met:

    • remote instruction continues to be offered by the campus (UCLA)
    • the student may qualify for residence on their own without regard to a parent, per Regents Policy 3105 I.C.2; or qualify temporarily through a noncustodial California parent, per Regents Policy 3105 I.D.4.

    Legal Indicia   A student who meets the above conditions does not need to acquire applicable legal indicia to prove intent to stay in California by the deadlines in the UC Residence Policy and Guidelines. However, UC expects the student to acquire legal indicia as soon as it is practical

A summary of the temporary changes can be found on the UC residence website. Full details of the regulations are published in the UC Residence Policy and Guidelines (PDF).

UCLA Store Academic Materials

  • How will I get my course materials?

    For students who choose the UCLA Store, course materials continue to be available online and in store. Students may log in to their MyUCLA account or the UCLA Store textbook site to view and shop for course materials.

  • What delivery options are available?

    To help ease the transition to online courses, the store offers free standard shipping on textbook orders of $50 or more. The discount is applied automatically to eligible orders. The store continues to offer free delivery to the campus Housing Mail Center and free in-store pickup. Check our website or the ASUCLA for store hours.

  • Can I get a digital version of my textbook?

    Yes. We have a large number of eBooks available on our website and all UCLA Store course readers are available in a digital format. Additionally, you can search all available eBooks from either of our eBook partners via our Textbook home page.

  • I’m not on campus. How can I return books if needed?

    While UCLA conducts remote learning, you can return purchases at your own expense via UPS or FedEx (no USPS). If you choose to ship a return, ship only via UPS or FedEx and we highly recommend insuring your shipment. Return shipments must be delivered by the standard return deadline. Please include a copy of your purchase receipt or packing list.

    Ship returns to:

    UCLA Store
    ATTN: Textbook Returns
    308 Westwood Plaza
    Los Angeles, CA 90095-8355

  • How can I rent books from the UCLA Store?

    You can now rent books online from the UCLA Store!  Simply select the Used or New books you wish to rent from the UCLA Store.  On the Secure Checkout page, in the Gift Message box, enter your Bruin ID# and your official campus email address on file with the UCLA Registrar.  The Store will use that information in the processing of your rental order and take care of the rest.  All Fall rentals must be received back in-store by December 21st, 2020.  All other rental and refund policies apply.  View Rental Agreement.

  • I have a rental book that I have not returned. What should I do?

    Fall 2020 rental books must be returned in person or shipped by UPS or FedEx no later than December 21st, 2020. If returning by UPS or FedEx at your expense, we highly recommend insuring your shipment. Please include your Name, Bruin card number and email address with the rental return and ship to:

    UCLA Store
    308 Westwood Plaza
    Los Angeles, CA 90095-8355

    Titles may also be returned in-person to Hill Top Shop. See Store Hours.

  • I have books to sell. How do I sell back my books?

    The Store has a NEW Buyback program for you! We are excited to announce an Online Buyback program with FREE shipping! Visit our Buyback Information page for details. Online textbook buyback quotes are valid for 30 days and included FREE shipping via a prepaid shipping label.

  • I have an Inclusive Access course. What is this and how do I find out more?

    Inclusive Access is a growing program where you are provided digital access to the course materials by the first day of class. You are automatically included as part of your course enrollment and you have complementary access to the materials during the Opt-Out period (through Friday of Week 2). For those remaining in the program, you are then charged for the materials, at a significant discount, during 3rd week of the term directly to your Bruin Bill account. See our Inclusive Access webpage for complete details or email us at

  • Who do I contact with questions about UCLA Store academic materials?

    Contact the Store textbooks department by e-mail. For up-to-date information during the online instruction period, see the textbooks FAQ.