Student Services

UCLA students enjoy an extremely broad range of benefits and support services which enrich their college careers and help them attain their academic and career goals.

Academic Counseling

Many sources of academic counseling are available. Faculty advisers and counselors in each college and school help students with major selection, program planning, academic difficulties, degree requirements, and petitions for exceptions to these requirements.

Advisers in each major department counsel undergraduates concerning majors offered and their requirements, and possible career and graduate school options (see Academic Resources and Assistance in the Undergraduate Study section of this catalog). In addition, special graduate advisers are available in each department to assist prospective and currently enrolled graduate students.

Placement and Career Planning Center

The Placement and Career Planning Center (PCPC) offers career planning and employment assistance free to UCLA students. Services are located in the PCPC Building (310-825-2981) and in two satellite locations: EXPO Center in 311 Plaza Building (specializing in local, national, and international internships, 310-825-0831) and Engineering and Science Career Planning Office in 5289 Boelter Hall (specializing in engineering and the physical sciences, 310-825-4606).

Career Planning and Exploration

Career advisers and counselors provide assistance in selecting your major, setting realistic career goals, investigating career options, evaluating graduate and professional school programs, and developing skills to conduct a successful job search. Information on local, national, and international internship opportunities and cooperative education programs can assist you in exploring different career possibilities, making important professional contacts, and obtaining valuable on-the-job experience. The Career Resources Library offers a collection of over 3,000 career-related books and directories, videos, periodicals, and other materials. In addition, PCPC offers workshops, seminars, and group meetings on a variety of career-related topics; many are repeated several times each term.

Employment Assistance

If you need extra money to finance your college degree, you will find a large volume of part-time, temporary, and seasonal employment leads at PCPC. Students and recent graduates looking for full-time, entry-level career positions may access hundreds of current professional, managerial, and technical openings in numerous career fields. Seniors and graduate students may participate in on-campus interviews for positions in corporations, government, not-for-profit organizations, elementary and secondary schools, community colleges, and four-year academic institutions.

Student Health Service

The Student Health Service (SHS) is an outpatient clinic designed especially for UCLA students. Because it is supported by your registration fees, your current Registration Card and a photo I.D. are required for service. Most services are prepaid by your registration fees, and you may be seen by appointment or on a walk-in basis. Call (310) 825-4073 for the most up-to-date fee information. Core (prepaid) services include visits, most procedures, X rays, and some laboratory procedures. Noncore (fee) services, such as pharmaceuticals, injections, orthopedic devices, and some laboratory procedures, are less costly than elsewhere. If you withdraw during a school term, all SHS services will continue to be available on a fee basis for the remainder of that term, effective from your date of withdrawal.

The cost of services received outside of SHS (e.g., the Emergency Room) is your financial responsibility. You are strongly encouraged to purchase supplemental medical insurance either through the UCLA-sponsored Medical Insurance Plan (see below) or other plans that provide adequate coverage. For more information on SHS, call (310) 825-4073.

Location and Hours. General and emergency SHS care is available in A2-130 Center for the Health Sciences. Office hours weekdays are 8 a.m. to 5 p.m. except Tuesday, when service begins at 9 a.m. A satellite clinic is located along Bruin Walk between Gates 10 and 11 in Pauley Pavilion (310-825-5704). For emergency care when SHS is closed, you may obtain treatment at the UCLA Medical Center Emergency Room or UCLA Family Practice on a fee-for-service basis.

Primary Care Clinic provides outpatient diagnoses and treatment for most health care needs of both men and women. Care is provided by board certified physicians and nurse practitioners. Though complete physicals are available for a fee, a prepaid "Well Exam" is available if you have general health questions or concerns. You are encouraged to select a clinician who will provide ongoing health care. Call (310) 825-4073 to schedule an appointment.

Specialty Clinics provide specialized care when you are referred by the Primary Care Clinic. Services include dermatology, orthopedics, surgery, gynecology, internal medicine, allergy, ENT (ear, nose, and throat), ophthalmology, urology, and neurology. Health clearances, immunizations, and travel shots are available for a moderate fee. Call (310) 825-4073.

Women's Health Service offers comprehensive health care and counseling. Services include routine gynecological examinations, evaluation of gynecologic problems, abnormal pap smear evaluation and treatment, contraception, and pregnancy testing. Counseling for relationships and sexual concerns is also available. Call (310) 825-4073 for appointments or to speak to clinicians.

Men's Health Clinic treats male genital and urinary problems, both sexual and nonsexual in nature. The clinic also provides sexual counseling for UCLA's male students. Call (310) 825-4073.

Dental Care arrangements are available. Call (310) 825-4073 for further information.

Health Education offers many types of services and programs that will interest, inform, and help you to lead a healthier lifestyle. Outreach programs, such as the Peer Health Counselor and Student Health Advocate Programs, provide peer care and educational counseling for health concerns. The programs allow students to be involved in the planning and delivery of many aspects of health care. Call (310) 825-4730.

Supplemental Medical Insurance. UCLA offers a student Medical Insurance Plan (MIP) which is available as a supplement to the services offered in SHS. MIP provides benefits for certain major medical expenses not covered by SHS, such as hospitalization, surgery, and emergency room costs.

All international students (graduate and undergraduate) on nonimmigrant visas and all graduate students must maintain adequate medical insurance coverage during all periods of enrollment at UCLA. MIP fulfills the medical insurance requirement. For graduate students the MIP fee is included each term in the amount due on the UCLA Billing Statement. For undergraduates the MIP fee appears as a voluntary option to be added each term to the amount due on the UCLA Billing Statement. This is the only method by which MIP can be purchased.

Graduate and international students who are insured under adequate private medical insurance may waive out of MIP. See Mandatory Medical Insurance Requirement under Registration and Enrollment in the Undergraduate Study and Graduate Study sections of this catalog for a description of what constitutes adequate private medical insurance and instructions for waiving out of MIP. For further information on medical insurance, call the SHS Insurance Office at (310) 825-1856.

Student Psychological Services

Student Psychological Services (SPS) offers short-term personal counsel and psychotherapy at two locations. The Mid-Campus Office is located in 4223 Math Sciences (310-825-0768); the South Campus Office is in A3-062 CHS (310-825-7985).

Psychologists, clinical social workers, and psychiatrists are available at both locations, offering assistance with situational stresses and emotional problems from the most mild to the most severe. These may include problems with interpersonal relationships, academic stress, loneliness, difficult decisions, sexual issues, anxiety, depression, or other concerns affecting the personal growth of students.

The service is confidential and free to regularly enrolled students. Students are seen individually or may choose from a number of groups offered each term. Appointments are made on weekdays between 8 a.m. and 5 p.m. Emergency counseling is also available.

SPS is also a designated Sexual Harassment Information Center, as well as a campus Harassment Information Center, available to all UCLA students (see Harassment in the Appendix for more information).

Helpline

UCLA Peer Helpline (310-825-HELP) is a crisis intervention and referral hot line staffed by UCLA students and staff members. You can call and talk to a trained peer counselor about school stress, relationship problems, loneliness, depression, drug problems, suicide, or anything else that is on your mind. Hours are weekdays 5 p.m. to midnight, Saturday and Sunday 8 p.m. to midnight. For more information, contact Clive D. Kennedy, Student Psychological Services, 4223 Math Sciences (310-825-0768).

Office of the Dean of Students

The Office of the Dean of Students, located in 1206 Murphy Hall (310-825-3871), exists to help you, either directly or by referral, with whatever needs you might have. Direct services include general counseling; sending emergency messages to students; and assisting in understanding University policies and procedures, including grievance procedures regarding student records, discrimination, and student debts.

In addition, the office publishes "Official Notices" in the Daily Bruin at various times during the year. Such notices are important, and all students are held responsible for the information in them.

The Office of the Dean of Students also plays a role in administering campus discipline and applying the standards of citizenship which you are expected to follow at UCLA. Those standards involve complying with the policies and regulations governing this campus and being aware that violation of those policies or regulations can result in disciplinary action. See Student Conduct: Violation of University Policies in the Appendix for more information.

Campus Ombuds Office

The ombudsperson is a confidential and neutral party responsible for listening and responding to grievances or concerns from any member of the campus community (i.e., students, staff, faculty, administrators). Acting impartially, the ombudsperson may investigate unresolved grievances or facilitate the resolution of problems for which there are no established guidelines and may also, where possible and when requested by the grievant, assist in resolving an issue through mediation (including sexual harassment cases). The ombudsperson is empowered to recommend changes to the University Policies Commission and/or to the chancellor regarding University policies and procedures. The office is located in 1172 PCPC Building (310-825-7627); hours are weekdays 8 a.m. to 5 p.m.

The office is also a designated Sexual Harassment Information Center for students, faculty, and staff, as well as a campus Harassment Information Center available to all UCLA students (see Harassment in the Appendix for more information).

Established through the Campus Ombuds Office, the Conflict Mediation Program (CMP), etc. is composed of a select group of student, faculty, and staff volunteers trained specifically to address diversity-related disputes. CMP, etc. mediators specialize in conflicts dealing with issues of race, ethnicity, culture, sexual orientation, disability, and gender. The variety of conflict management services offered seeks to promote constructive interaction and dialogue through a culturally relevant, need-based, and community-centered approach. Services include designing and/or facilitating forums on topics of concern, serving as discussion facilitators, intervening as mediators in designated disputes, offering educational and skills-oriented workshops, providing conflict management assessment, and offering informational presentations on CMP, etc. Services are neutral, independent of the administration, confidential, and free. For more information, call (310) 825-9840.

Student Legal Services

If you are a currently registered and enrolled student with a legal problem, you can get assistance from attorneys or law students under direct supervision of attorneys. They will help you solve legal problems, including those related to landlord/tenant relations, domestic relations, accident and injury problems, criminal matters, and contract and debt problems. Assistance is available by appointment only from 9 a.m. to 5 p.m. weekdays in 70 Dodd Hall (310-825-9894).

Central Ticket Office

Tickets for all UCLA events are available at the Central Ticket Office (CTO) in the West Alumni Center (310-825-2101).

CTO also offers student discount tickets to campus athletic and cultural events and local motion picture theaters (current Registration and UCLA Student I.D. Cards must be presented at the time of purchase). You may also purchase tickets to off-campus events through Ticketmaster, as well as student discount tickets for RTD buses and tokens for the Santa Monica and Culver City bus systems.

Services for International Students

The Office of International Students and Scholars (OISS) and the International Student Center (ISC) provide services and programs for UCLA's international community, particularly for 2,000 nonimmigrant students. A comprehensive orientation program for these students assists them in achieving their academic objectives. Programs throughout the year allow them to share their viewpoints with American students and the community.

The OISS staff, located in 105 Men's Gym (310-825-1681), includes professional and peer counselors specially prepared to assist you with questions about immigration, employment, government regulations, financial aid, academic and administrative procedures, cultural adjustment, and personal matters. OISS is also a designated Sexual Harassment Information Center for international students, as well as a campus Harassment Information Center available to all UCLA students (see Harassment in the Appendix for more information).

OISS also provides visa assistance for faculty, researchers, and postdoctoral scholars.

The International Student Center, 1045 Gayley Avenue, Suite 200 (310-794-8138), seeks to improve student and community relationships and assists international students with language, housing, and personal concerns in addition to sponsoring cultural, educational, and social programs for UCLA students and community members. OISS and ISC frequently offer programs with interethnic and international themes.

Services for Students with Disabilities

The Office for Students with Disabilities (OSD), A255 Murphy Hall (Voice 310-825-1501 or TDD 310-206-6083), provides a wide range of academic support services to students with permanent or temporary disabilities in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Free support services include readers, note takers, sign language interpreters, Learning Disabilities Program, special parking, registration assistance, fee deferments authorized by the California Department of Rehabilitation, on-campus transportation, campus orientation and accessibility, proctor and test-taking arrangements, tutorial referral, housing assistance, support groups, workshops, special materials, adaptive equipment, and referral to the Disabilities and Computing Program. Accommodations are varied and specifically designed to meet the disability-related needs of each student. All contact and assistance are handled confidentially.

The Disabilities and Computing Program (DCP) offers consulting and training on adapted computer equipment to assist students with disabilities in their academic work. Special equipment includes reading machines, voice recognition, large print software, and more. For further information, call Voice (310) 206-7133 or TDD (310) 206-5155.

Veterans' and Social Security Services

Academic Record Services, 1134 Murphy Hall, provides information for veterans and eligible dependents about veterans' educational benefits, tutorial assistance, the work-study program, and emergency loans; issues fee waivers to dependents of California veterans who are deceased or disabled because of service-connected injuries and who meet the income restrictions in Education Code Section 10652; and certifies student status for recipients of Social Security benefits.

Women's Resource Center

The Women's Resource Center (WRC), located in 2 Dodd Hall (310-825-3945), offers services to all UCLA students, with special focus on women's needs.

The center presents workshops and support groups on many topics, including child care, self-defense, assertiveness training, rape prevention and education, career development, single parenting, health, returning to school, and personal relationships. It also offers referrals for medical, legal, career planning, personal counseling, and other services both on and off campus. A library includes specialized publications on women's issues. In addition, rape services consultants (RSCs) -- individuals who provide information, support, and resources for UCLA students who have been raped or sexually assaulted -- can discuss options and alternatives, help identify and assist in contacting the most appropriate support services, and answer any questions that may arise. The WRC is also a designated Sexual Harassment Information Center, as well as a campus Harassment Information Center available to all UCLA students (see Harassment in the Appendix for more information).

The WRC, committed to improving the status of women on campus, works with other campus agencies to help women reach their full potential.

Child Care Services

Two Child Care Centers provide full- and part-time care for children two months to five years old. Fees range from $240 to $775 per month depending on the age of the child and the site chosen. A limited number of grants are available at the Bellagio center for eligible student families. The Bellagio center is located in the northwest corner of campus at Sunset Boulevard and Bellagio Drive; the Fernald center is located at the corner of Stone Canyon Drive and Circle Drive North. A satellite day-care center for children two to five years old is located in the Colina Glen faculty housing area; priority is given to Colina Glen residents. Call (310) 825-5086 for more information.

The Outreach Program helps parents make off-campus child care arrangements. The program coordinator meets parents each Monday from noon to 1 p.m. in 2 Dodd Hall. For more information, call (310) 825-8474.

The University Parents Nursery School is a multicultural cooperative school for two- to five-year-old children of UCLA students, faculty, and staff; priority is given to students living in Family Student Housing. Experienced teachers, assisted by co-oping parents, provide a gradual transition from the home to the school environment. Hours are weekdays 7:30 a.m. to 5:30 p.m. Part-time morning spaces are available (the morning program ends at 12:30 p.m.). The nursery school is located in the UCLA Family Student Housing Community Center, 3327 South Sepulveda Boulevard (310-397-2735).

Safety and Security

Emergency (Police, Fire, or Medical. Dial 911 from any campus phone (do not dial an additional 9 to establish an outside line). For non-emergency information, contact the UCLA Police Department at 601 Westwood Plaza (310-825-1491).

Campus Escort Service. The UCLA Police Department provides a free escort service every day of the year from dusk to 1 a.m. Uniformed community service officers (CSOs) -- specially trained UCLA students -- are available to walk students, staff, faculty, and visitors between campus buildings and local living areas or Westwood Village. To obtain an escort, call (310) 794-WALK about 20 minutes before you need one.

Evening Van Service. The free service provides a safe and convenient mode of transportation around campus at night. Seven vans driven by CSOs operate Monday through Thursday from 6 p.m. to midnight and provide transportation between Ackerman Union, apartments on the west side of campus, Lot 32, the campus libraries, and the residence halls. For further information or a free brochure, call (310) 825-9800.

UCLA Rape Prevention and Education Services are cosponsored by the Women's Resource Center and the UCLA Police Department. Services include workshops, self-defense classes, intake counseling, and referrals to offer practical safety suggestions, increase physical and psychological preparedness, and heighten awareness of the complex issues of rape and sexual assault. For more information, call (310) 206-8240 or the Crime Prevention Unit at (310) 825-7661.

CPR and Basic Emergency Care Courses. The Center for Prehospital Care offers medical education programs in basic emergency care and American Heart Association cardiopulmonary resuscitation (CPR) which can be organized most days and times. For more information or to schedule a course, call (310) 206-0176.

The Office of Environment, Health, and Safety (EH&S) provides for the health and safety of all UCLA faculty, staff, students, and visitors and ensures that UCLA operations do not have an adverse impact on the environment. In addition, EH&S promotes the University's compliance with applicable health, safety, and environmental regulations. For further information, call (310) 825-5689.

Important Telephone Numbers